Toronto, Ontario
BMO is currently sourcing for a ServiceNow SAM ITAM Business Systems Analyst. This is a hybrid contract role in Toronto (1-3 days in office per week).Role Overview:This role supports the bank’s software asset management and IT asset management initiatives by enhancing and governing ServiceNow Asset Management and Configuration Management capabilities. The analyst will collaborate with stakeholders and technical teams to analyze requirements, improve processes, and optimize platform functionality, ensuring effective software asset governance and data quality. The position contributes to strategic SAM initiatives and supports sustainable, audit-ready asset management practices.Key Responsibilities:Partner with business stakeholders, IT teams, and CMDB administrators to gather, analyze, and document requirements related to ServiceNow Asset Management and CMDB capabilities.Support the enhancement, optimization, and governance of Software Asset Management (SAM Pro), Hardware Asset Management (HAM Pro), CMDB, Service Mapping, and Discovery processes.Analyze current processes and recommend improvements to asset lifecycle management, configuration management, and operational workflows.Assist in designing and implementing ServiceNow enhancements including requirements definition, user stories, process flows, acceptance criteria, and testing.Collaborate with CMDB administrators to improve configuration item accuracy, completeness, relationships, data quality, and governance.Support alignment of CMDB processes with ITIL best practices.Develop and maintain reporting requirements, dashboards, and operational metrics within ServiceNow.Analyze data quality issues and work with technical teams to identify root causes and remediation strategies.Create documentation such as process maps, requirements documents, user guides, and operational procedures.Must-Have Skills:7-10 years of relevant experience.Proven experience as a Business Systems Analyst working with the ServiceNow platform.Strong understanding of IT Asset Management (ITAM) concepts and processes.Hands-on experience or strong functional knowledge of ServiceNow SAM Pro, HAM Pro, CMDB, Discovery, Service Mapping, and ServiceNow reporting and dashboards.Experience working with CMDB teams or administrators to improve data quality and governance.Strong requirements gathering, documentation, and stakeholder management skills.Ability to translate business requirements into technical solutions.Experience with Agile delivery methodologies including user stories, backlog refinement, and acceptance testing.Nice to Have Skills:ServiceNow Certified System Administrator or related certifications.Experience supporting enterprise-scale ServiceNow implementations.Knowledge of CMDB health metrics, reconciliation rules, identification and reconciliation engine (IRE), and CI lifecycle management.Experience with integrations impacting asset and configuration data.Familiarity with IT operations processes and enterprise technology environments.Ideal Candidate:Experience leading strategic SAM initiatives within financial services or similar regulated industries.Demonstrated ability to develop sustainable, audit-ready asset management processes and controls.Proven track record of collaborating effectively with cross-functional teams including security, service desk, and platform administrators.Strong analytical skills with a focus on continuous process improvement and data governance.
yesterday
Scarborough, Ontario
BMO is currently sourcing for a Senior Strategic Sourcing Manager. This is a contract role; please confirm the work arrangement and location details.Role Overview:The Senior Strategic Sourcing Manager works closely with stakeholders to develop and implement innovative sourcing and demand management strategies. The role supports business and cost management objectives while minimizing risks associated with supplier spend. It involves managing sourcing category initiatives end-to-end, conducting supplier negotiations, and driving strategic sourcing projects to deliver value and savings.Key Responsibilities:Develop and implement sourcing and demand management strategies aligned with business objectives.Act as a trusted advisor to assigned business groups and influence negotiations to achieve desired outcomes.Manage sourcing projects throughout their lifecycle, including competitive events and contract negotiations.Conduct market assessments and supplier evaluations to identify preferred suppliers and mitigate risks.Lead change management programs related to sourcing initiatives, including planning and stakeholder management.Prepare project plans, reports, and dashboards to keep stakeholders informed of progress and performance.Apply procurement policies and disciplined methodologies to sourcing activities and supplier engagements.Must-Have Skills:5-7 years of strategic sourcing, supply chain, or procurement experience with a related post-secondary degree or equivalent.Experience in Tech Infrastructure Sourcing, specifically hardware, software, and support.Familiarity with suppliers such as IBM, Microsoft, Bell, Oracle, Broadcom, and other telecom providers.In-depth knowledge of sourcing/procurement processes, procedures, controls, and relevant risk and regulatory requirements.Strong negotiation skills and proficiency in Excel and spreadsheet analysis.Experience with sourcing and procurement systems and applications.Understanding of financial services or technology industry sourcing.Analytical, problem-solving, and data-driven decision-making capabilities.Nice to Have Skills:Knowledge of business analysis and project delivery practices across the project lifecycle.Experience in compiling and synthesizing research to draw actionable insights.Familiarity with outsourcing and supplier risk management frameworks.Experience in developing category management frameworks and sourcing strategies.Ideal Candidate:Proven ability to lead multiple sourcing programs and resolve conflicting priorities effectively.Experience driving innovation and value creation through supplier engagement and market-leading procurement practices.Strong capability to communicate key messages and recommendations to all managerial levels.Demonstrated expertise in change management related to sourcing and procurement initiatives.
2 days ago
Toronto, Ontario
BMO is currently sourcing for a Senior Manager, Client Segment Strategy & Execution. This is a contract role; the work location and in-office requirements are not specified in the provided data.Role Overview:The Senior Manager, Client Segment Strategy & Execution leads growth, engagement, and client experience strategies for priority client segments, including the Canadian Defence Community. This role drives acquisition, deepens client relationships, and accelerates business growth by developing and executing strategic segment plans. It involves leveraging client insights, strategic partnerships, and cross-functional collaboration to deliver measurable client and business outcomes.Key Responsibilities:Own the strategic roadmap and growth plan for assigned client segments, driving acquisition, engagement, retention, and overall business performance.Serve as the enterprise subject matter expert for assigned segments, using client, market, and competitive insights to shape value propositions and growth strategies.Champion a client-centric strategy by leveraging insights to identify opportunities and inform investment decisions.Lead the design and delivery of differentiated client experiences to improve satisfaction, loyalty, and financial outcomes.Lead the development and execution of complex segment initiatives, ensuring alignment with strategic priorities and client outcomes.Drive delivery excellence through governance, cross-functional leadership, risk management, and continuous improvement.Own segment performance management using analytics and key business metrics to optimize investments and inform decisions.Develop and execute strategic partnership initiatives to advance business objectives and strengthen segment presence.Manage segment budgets, investments, and resource allocation to maximize client and business value.Must-Have Skills:8-10+ years of experience in client strategy, segment management, partnerships, business development, marketing, or related fields.Proven track record of developing and executing growth strategies with measurable business outcomes.Experience leading strategic partnerships and influencing senior stakeholders in complex organizations.Strong strategic, analytical, and financial acumen with ability to translate insights into business plans.Demonstrated success leading large-scale, cross-functional initiatives and driving alignment.Nice to Have Skills:Exceptional communication, presentation, stakeholder management, and program execution skills.Ideal Candidate:Experience working with the Canadian Defence Community or similar priority client segments.Proven ability to deliver actionable insights and executive reporting that translate complex data into clear recommendations.Strong capability in financial and investment management including business case development and budget optimization.Ability to build and manage senior relationships with external partners and internal stakeholders to influence strategic priorities.
2 days ago
Toronto, Ontario
BMO is currently sourcing for a Lending Transformation Project Manager. This is a hybrid contract role in Toronto (4 days in office per week).Role Overview:This role supports the delivery of strategic initiatives within the Commercial Lending business for the US and Canada. The Project Manager will provide expertise across multiple workstreams to drive key program objectives, coordinate stakeholders, and ensure successful execution of a portfolio of transformational projects. The position offers exposure to senior stakeholders and the opportunity to contribute to high-impact business outcomes.Key Responsibilities:Direct large-scale, complex projects involving multiple internal and external stakeholders and matrix partners.Define, plan, orchestrate, and deliver assigned strategic projects as the accountable project manager.Manage all phases of the project lifecycle, ensuring completion of related processes such as change management, process management, and system development.Build and sustain day-to-day relationships and communications with stakeholders at various organizational levels, including executives.Ensure project outcomes meet defined scope and deliver quantifiable business benefits.Chair core team and governance forums including Steering Committees and Decision Forums to review project progress.Develop and maintain project artifacts such as charters, integrated plans, resource plans, and contingency plans in compliance with enterprise standards.Monitor and control project scope, schedule, and quality, providing recommendations and status reports to leadership.Contribute to improving project management best practices within the enterprise to enhance consistency and execution excellence.Must-Have Skills:Relationship management and consulting skills.Change leadership and management skills.Risk management skills.Ability to navigate a highly matrixed organization effectively.Stakeholder management and influencing skills.Business and technical acumen.Proficiency in project management methodologies and tools such as Clarity, MS Project, SharePoint, and understanding of SDLC.Nice to Have Skills:Knowledge of commercial lending and banking operations.Experience delivering projects in complex, fast-paced environments.Strong communication and stakeholder management skills aligned with business needs.Critical thinking, problem-solving, and decision-making abilities.Ability to manage competing priorities and execute effectively.Self-starter with adaptability to changing priorities.Collaboration skills across multiple teams and stakeholders.Pragmatic approach with confidence to navigate ambiguity and drive outcomes.Ideal Candidate:Experience managing large-scale transformation or change initiatives within financial services.Proven ability to engage and influence senior executives and cross-functional teams.Track record of delivering measurable business outcomes through project leadership.Comfort working in a hybrid environment with a flexible, team-oriented approach.
8 days ago
Toronto, Ontario
BMO is currently sourcing for a ServiceNow SAM ITAM Business Systems Analyst. This is a hybrid contract role in Toronto (1-3 days in office per week).Role Overview:This role supports the bank’s software asset management and IT asset management initiatives by enhancing and governing ServiceNow Asset Management and Configuration Management capabilities. The analyst will collaborate with stakeholders and technical teams to analyze requirements, improve processes, and optimize platform functionality, ensuring effective software asset governance and data quality. The position contributes to strategic SAM initiatives and supports sustainable, audit-ready asset management practices.Key Responsibilities:Partner with business stakeholders, IT teams, and CMDB administrators to gather, analyze, and document requirements related to ServiceNow Asset Management and CMDB capabilities.Support the enhancement, optimization, and governance of Software Asset Management (SAM Pro), Hardware Asset Management (HAM Pro), CMDB, Service Mapping, and Discovery processes.Analyze current processes and recommend improvements to asset lifecycle management, configuration management, and operational workflows.Assist in designing and implementing ServiceNow enhancements including requirements definition, user stories, process flows, acceptance criteria, and testing.Collaborate with CMDB administrators to improve configuration item accuracy, completeness, relationships, data quality, and governance.Support alignment of CMDB processes with ITIL best practices.Develop and maintain reporting requirements, dashboards, and operational metrics within ServiceNow.Analyze data quality issues and work with technical teams to identify root causes and remediation strategies.Create documentation such as process maps, requirements documents, user guides, and operational procedures.Must-Have Skills:7-10 years of relevant experience.Proven experience as a Business Systems Analyst working with the ServiceNow platform.Strong understanding of IT Asset Management (ITAM) concepts and processes.Hands-on experience or strong functional knowledge of ServiceNow SAM Pro, HAM Pro, CMDB, Discovery, Service Mapping, and ServiceNow reporting and dashboards.Experience working with CMDB teams or administrators to improve data quality and governance.Strong requirements gathering, documentation, and stakeholder management skills.Ability to translate business requirements into technical solutions.Experience with Agile delivery methodologies including user stories, backlog refinement, and acceptance testing.Nice to Have Skills:ServiceNow Certified System Administrator or related certifications.Experience supporting enterprise-scale ServiceNow implementations.Knowledge of CMDB health metrics, reconciliation rules, identification and reconciliation engine (IRE), and CI lifecycle management.Experience with integrations impacting asset and configuration data.Familiarity with IT operations processes and enterprise technology environments.Ideal Candidate:Experience leading strategic SAM initiatives within financial services or similar regulated industries.Demonstrated ability to develop sustainable, audit-ready asset management processes and controls.Proven track record of collaborating effectively with cross-functional teams including security, service desk, and platform administrators.Strong analytical skills with a focus on continuous process improvement and data governance.
yesterday
Scarborough, Ontario
BMO is currently sourcing for a Senior Strategic Sourcing Manager. This is a contract role; please confirm the work arrangement and location details.Role Overview:The Senior Strategic Sourcing Manager works closely with stakeholders to develop and implement innovative sourcing and demand management strategies. The role supports business and cost management objectives while minimizing risks associated with supplier spend. It involves managing sourcing category initiatives end-to-end, conducting supplier negotiations, and driving strategic sourcing projects to deliver value and savings.Key Responsibilities:Develop and implement sourcing and demand management strategies aligned with business objectives.Act as a trusted advisor to assigned business groups and influence negotiations to achieve desired outcomes.Manage sourcing projects throughout their lifecycle, including competitive events and contract negotiations.Conduct market assessments and supplier evaluations to identify preferred suppliers and mitigate risks.Lead change management programs related to sourcing initiatives, including planning and stakeholder management.Prepare project plans, reports, and dashboards to keep stakeholders informed of progress and performance.Apply procurement policies and disciplined methodologies to sourcing activities and supplier engagements.Must-Have Skills:5-7 years of strategic sourcing, supply chain, or procurement experience with a related post-secondary degree or equivalent.Experience in Tech Infrastructure Sourcing, specifically hardware, software, and support.Familiarity with suppliers such as IBM, Microsoft, Bell, Oracle, Broadcom, and other telecom providers.In-depth knowledge of sourcing/procurement processes, procedures, controls, and relevant risk and regulatory requirements.Strong negotiation skills and proficiency in Excel and spreadsheet analysis.Experience with sourcing and procurement systems and applications.Understanding of financial services or technology industry sourcing.Analytical, problem-solving, and data-driven decision-making capabilities.Nice to Have Skills:Knowledge of business analysis and project delivery practices across the project lifecycle.Experience in compiling and synthesizing research to draw actionable insights.Familiarity with outsourcing and supplier risk management frameworks.Experience in developing category management frameworks and sourcing strategies.Ideal Candidate:Proven ability to lead multiple sourcing programs and resolve conflicting priorities effectively.Experience driving innovation and value creation through supplier engagement and market-leading procurement practices.Strong capability to communicate key messages and recommendations to all managerial levels.Demonstrated expertise in change management related to sourcing and procurement initiatives.
7 days ago
Toronto, Ontario
BMO is currently sourcing for a Senior Manager, Client Segment Strategy & Execution. This is a contract role; the work location and in-office requirements are not specified in the provided data.Role Overview:The Senior Manager, Client Segment Strategy & Execution leads growth, engagement, and client experience strategies for priority client segments, including the Canadian Defence Community. This role drives acquisition, deepens client relationships, and accelerates business growth by developing and executing strategic segment plans. It involves leveraging client insights, strategic partnerships, and cross-functional collaboration to deliver measurable client and business outcomes.Key Responsibilities:Own the strategic roadmap and growth plan for assigned client segments, driving acquisition, engagement, retention, and overall business performance.Serve as the enterprise subject matter expert for assigned segments, using client, market, and competitive insights to shape value propositions and growth strategies.Champion a client-centric strategy by leveraging insights to identify opportunities and inform investment decisions.Lead the design and delivery of differentiated client experiences to improve satisfaction, loyalty, and financial outcomes.Lead the development and execution of complex segment initiatives, ensuring alignment with strategic priorities and client outcomes.Drive delivery excellence through governance, cross-functional leadership, risk management, and continuous improvement.Own segment performance management using analytics and key business metrics to optimize investments and inform decisions.Develop and execute strategic partnership initiatives to advance business objectives and strengthen segment presence.Manage segment budgets, investments, and resource allocation to maximize client and business value.Must-Have Skills:8-10+ years of experience in client strategy, segment management, partnerships, business development, marketing, or related fields.Proven track record of developing and executing growth strategies with measurable business outcomes.Experience leading strategic partnerships and influencing senior stakeholders in complex organizations.Strong strategic, analytical, and financial acumen with ability to translate insights into business plans.Demonstrated success leading large-scale, cross-functional initiatives and driving alignment.Nice to Have Skills:Exceptional communication, presentation, stakeholder management, and program execution skills.Ideal Candidate:Experience working with the Canadian Defence Community or similar priority client segments.Proven ability to deliver actionable insights and executive reporting that translate complex data into clear recommendations.Strong capability in financial and investment management including business case development and budget optimization.Ability to build and manage senior relationships with external partners and internal stakeholders to influence strategic priorities.
2 days ago